“I offer quickteller and agent banking services. A customer made a
cash deposit, but during the transfer from my account to hers, there was
network issue and i got a failure notice from my mobile app. I tried
again and it was successful.
Latter i realised both transactions were succesful. I called her and
she called the recipients who complained she is in hospital as at the
time. So she gave me the number of the recipient to call her myself.
I did call her, and she told me she was still at the hospital, and
though she acknowledged the double transfer, but her health comes first.
I sympathize with her situation and gave her time. I also prayed for
her recovery (pls don’t think it’s because of the money, I’m a
After a week i called again and thankfully she has recovered, but she
was harsh on me. She complained that was not the first time someone
posted money wrongly to her account. And finally ask me to remove the
money if i have a way of doing so.
I went to the bank to lodge the complain only to realise she has
withdrawn all the money. She doesn’t even use the account frequently and
the address is very far from the East. Infact, she is at Illorin.
I thought of getting a court order as adviced against the account.
But then the amount is small, just 30,000. Don’t want to think about how
much I’ll begin to spend with a lawyer in a bid to recover that amount.
My bank also wanted to… (don’t even know how they called that) to her
account. But money doesn’t even come frequently to the account.
I have thought of threatening her, but i have already given her the impression I’m a Christian.
Just thinking on how best to recover my small money without having to spend more than it.
I have also thought of letting go. But each time i do, i think of the
amount as too big to dash a criminal. Besides, she said it wasn’t the
first time. Probably she went away with others, and if she go away with
this too, she’ll continue and encourage others to do same.
So please what do i do in this case, considering the fact that I’m at the east, and she west.”